Terms of Service

This site is operated by The Covr Collective Pty Ltd (ACN 702 582 063, ABN 13 702 582 063), trading as The Covr. In these terms “we”, “us” and “our” mean The Covr, and “you” means the person placing an order.

Placing an order is an offer to buy. A contract forms when we send you an order confirmation email. We may decline an order if the product is unavailable, the pricing was clearly wrong, we can't verify your details, or the personalisation you've requested breaches clause 4.

Covers are made to order. Once production has begun, an order can't be cancelled unless clause 6 applies.

We may cancel any order or reward we reasonably believe is fraudulent, and we report fraud to the card issuer and, where appropriate, the police.

Prices are in Australian dollars. Prices shown are current at the time of publication and may change without notice; the price that applies to your order is the one shown at checkout when you place it. We are not registered for GST, so no GST is charged. Free shipping Australia-wide on every order. Other than the advertised Pair discount (one Indoor and one Outdoor cover bought together), there are no automatic volume discounts. Clubs, dealers and bulk orders are handled separately through our trade enquiry page.

We may change prices at any time, but not for orders already confirmed. If a price is listed in error we'll contact you before charging and you can cancel.

Refer a mate: if you're an existing customer, you get $50 store credit for each new customer who orders using code MATE10 and enters your name and your email or mobile in the cart. We add it to your account 30 days after the referred order is delivered, as long as that order hasn't been refunded, cancelled or charged back. Your mate enters your name and your email or mobile, and they must match your customer details. Self-referrals and referrals that aren't genuine don't qualify, and we may withhold credit where we reasonably believe this. Store credit can only be used at thecovr.com.au, doesn't expire and can't be exchanged for cash. If a referred order is refunded, cancelled or charged back after you've used the credit, we may ask you to pay the credit amount, or adjust or cancel (with a full refund) any order that hasn't been made yet. MATE10 gives 10% off a new customer's first order, one use per customer, and doesn't combine with other offers.

When you upload artwork for a printed or embroidered logo, you warrant that you own the artwork or hold the rights to use it, and that it doesn't infringe anyone else's intellectual property.

What we make is what your order records: the width of the logo or text in centimetres, its position (standard, or up to 5 cm higher or lower), the finish, and for text, the print or thread colour. The preview on the product page shows these as closely as a photograph of a cover allows. It is a guide to placement, shown on a typical car of your car's body type rather than on your own car, and colours on a screen are a representation. A colour the preview marks as hard to read on your cover is made as you chose it. On The Pair, the same design goes on both covers.

We may also refuse artwork that is offensive, unlawful, or that we reasonably believe you don't hold rights to. If your artwork can't be made as uploaded, we'll email you before we make anything. Personalised items are made to your order, so they are not returnable for change of mind.

Production and delivery estimates are on our shipping page. They are estimates, not guarantees. Risk in the goods passes to you on delivery.

Set out in full on our returns page, which forms part of these terms.

The Indoor Cover + Case is an indoor cover and is not for use in rainy weather. The Outdoor Cover + Case is water resistant and is suitable for outdoor use.

Fit a cover only to a dry, clean vehicle. Damage caused by fitting to a wet or dirty car isn't a product fault.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees. Where we are permitted to limit liability for a breach of a consumer guarantee, our liability is limited to replacing the goods, supplying equivalent goods, or paying the cost of doing so.

Subject to clause 8, we are not liable for indirect or consequential loss. Our total liability for any claim is limited to the amount you paid for the relevant order.

A car cover is not a substitute for insurance and does not guarantee your vehicle won't be damaged.

All content on this site (text, imagery, code and design) belongs to us or our licensors. You may not copy or reuse it commercially without permission. Vehicle makes and models are named for fitment reference only; we are not affiliated with or endorsed by any vehicle manufacturer.

We may update these terms. The version that applies to your order is the one published when you placed it.

These terms are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of its courts.

Email enquiries@thecovr.com.au.