Returns
What we do if the cover doesn't fit, doesn't last, or isn't what you wanted.
Last updated: 8 October 2026
Your rights under the Australian Consumer Law come first. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.
Fitment guarantee
If the pattern isn't right for your vehicle, we replace it and pay freight both ways. No restocking fee, no argument. This applies to personalised covers as well: a cover that doesn't fit isn't fit for purpose, regardless of what's printed or embroidered on it.
Tell us within 30 days of delivery and send a photo of the cover fitted to the car.
Change of mind
| Item | Change of mind |
|---|---|
| Plain cover, unused | 30 days. Return freight is yours. Refund to the original payment method. |
| Personalised cover | Not accepted. It's made to your specification and can't be resold. Faults and fitment are still covered. |
Unused means exactly that: not fitted to a car, not washed, and in its original bag.
Faulty or not as described
If the cover is faulty, damaged in transit, or isn't what was described, we cover everything: return freight, replacement or refund, your choice where the failure is major. This applies to personalised covers too.
Email enquiries@thecovr.com.au with your order number and photos.
If something goes wrong
Our covers come with guarantees that cannot be excluded under the Australian Consumer Law. If something's wrong with yours, email enquiries@thecovr.com.au and we'll make it right.
How to start a return
- Email enquiries@thecovr.com.au with your order number.
- Tell us what's wrong and attach photos.
- We'll reply with an Australia Post return label or a resolution.
- Attach the label and drop the parcel at any Australia Post outlet. Returns go to PO Box 215, Isle of Capri QLD 4217, by Australia Post only, as a courier can't deliver to a PO Box.
- Refunds go to the original payment method once we've received the cover.
If you're not happy with our decision
Contact us first and we'll try to sort it. If we can't, you can escalate to the consumer protection agency in your state or to the ACCC at accc.gov.au.
Who we are
The Covr Collective Pty Ltd (ACN 702 582 063, ABN 13 702 582 063), trading as The Covr.
